This action supersedes the Product defect alert issued in April 2024.
What is Philips doing?
Due to ongoing problems with their A30 and A40 series bi-level positive airway pressure (BiPAP) devices, Philips is now contacting affected customers and patients to organise replacement devices or discuss alternative options.
The affected BiPAP devices may stop providing therapy on an intermittent or permanent basis and the ‘Ventilator Inoperative’ alarm will sound.
All the following devices are affected:
- BiPAP A30
- BiPAP A40
- BiPAP A40 EFL
- BiPAP A40 Pro.
What should patients do?
If the ‘Ventilator Inoperative’ alarm occurs, patients/caregivers are to:
- Immediately remove the device from use and use an alternative device if available.
- Contact your home care equipment provider for service and assistance.
You can perform a ‘hard reboot’ which may temporarily fix the problem while you wait for an alternative device from the equipment supplier.
The reboot can take approximately 60 seconds to perform.
Please visit the Philips web page for steps on how to complete the reboot.
What should health professionals do?
Assess whether the patients under your care can tolerate interruptions to their therapy.
If interruptions of therapy cannot be tolerated, consider writing a prescription for a ventilator that is indicated for life supporting ventilation.
More information
If you need further information or support concerning this problem, or if you have not heard from Philips, contact Philips Customer Support on 1800 830 517 or clinical-philips@easyconnectsrc.zendesk.com.
Reporting problems
Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to our monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).
We cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.