General enquiries
Here are some ways you can get in touch with us.
You can email us if you would like a reply in writing or if you have a complex enquiry. We may be able to answer simple enquiries more quickly by phone.
You can use our enquiry form to contact us:
Telephone
We are here Monday to Friday, 9:00 am to 5:00 pm (AEST) except on public holidays:
- calls from Australia (free call) 1800 020 653
- calls from Australia 02 6289 4124
- calls from overseas +61 2 6289 4124
If you are deaf or have a hearing or speech impairment
You can call us through the National Relay Service
- TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653
- speak and listen users phone 1800 555 727 then ask for 1800 020 653
If you need help with English
You can use the Translating and Interpreting Service:
- calls from Australia 13 14 50
- calls from outside Australia +61 3 9268 8332
Fax
02 6203 1605
Post
TGA, PO Box 100, Woden ACT 2606, Australia
Social media
Connect with us on our social media channels for timely information on TGA activities, updates and alerts.
Report problems with a therapeutic good
You can report adverse events (side effects from medicines and problems with medical devices) to help make medicines and medical devices safer for everyone.
Report a problem or side effect
Make a complaint to the TGA
You can complain to the Therapeutic Goods Administration about services we provide, actions taken by us or our staff, or activities where we have had direct involvement.
Business area contacts
If you have an enquiry that relates to a certain business area, please see their contact details below. We don't publish staff members' contact details for privacy reasons.
| Business Area | Contact details |
|---|---|
| Biologicals (cells and tissues) and blood | bloodandtissues@tga.gov.au or 1800 678 799 (free call within Australia), +61 2 6232 8443 |
| COVID | Test kits: COVIDtests@tga.gov.au General COVID-19 enquiries: enquiries@health.gov.au |
| Committees and scheduling | Committees@health.gov.au |
| Business services | eBS@health.gov.au or 1800 010 624 |
| Freedom of Information | tga.foi@health.gov.au or +61 2 6289 4630 |
| Manufacturing | General and Australian manufacturing enquiries: Overseas manufacturing inspection enquiries: Overseas manufacturing enquiries: |
| Clinical trials | clinical.trials@health.gov.au |
| Media | news@health.gov.au or +61 2 6289 7400 |
| Medical devices | devices@tga.gov.au 1800 141 144 |
| Complementary and OTC medicines | nonprescriptionmedicines@health.gov.au |
| Payments | General enquiries: Remittance advices: |
Product Recalls
| recalls@health.gov.au or +61 2 6289 4613 After hours emergency contact: +61 412 205 568 |
| Scheduling | Advisory Committee on Medicines Scheduling: medicines.scheduling@health.gov.au Advisory Committee on Chemicals Scheduling (ACCS): chemicals.scheduling@health.gov.au |
| TGA website | tga.website@tga.gov.au |
What we can help with
We may be able to help if you have an enquiry about:
- a medicine
- a medical device
- other therapeutic goods.
What we can’t help with
We can't answer questions that aren't about therapeutic goods. We also cannot respond to enquiries on:
- researching or developing therapeutic goods
- giving clinical advice to individuals
- recommending products
- making decisions on subsidies.