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Report a problem

Understand why reporting issues with medicines and medical devices is important, and how to do it.
 

This page is in Beta testing. We welcome your feedback and suggestions as we look to improve this page.

What you can report

You can report issues with therapeutic goods such as: 

  • Adverse events (side effects and problems): Unintended and sometimes harmful problems linked to medicines, vaccines, or medical devices.
  • Product defects: Problems with how the product is made, stored or handled, such as faulty packaging or device faults.
  • Counterfeit products: Suspected fake medicines or medical devices.
  • Non-compliant advertising: Promotional materials that don't meet advertising standards for therapeutic goods.
  • Questionable practices or breaches: Activities that may break the law, such as selling unapproved products or importing goods without permission.  

Report a problem with a therapeutic good

How you report a problem with a therapeutic good, and how we manage it, depends on the type of product involved. It also depends on whether you are a consumer, health professional or sponsor. We review every report and investigate when action is needed.