Medical devices affected by the 3G network shutdown

The 3G network shutdown - external site may impact certain medical devices and personal alarms. Consumers, healthcare providers, manufacturers, and suppliers should take the necessary precautions to prevent any disruption in essential medical services caused by the shutdown.

From 28 October 2024, Telstra - external site and Optus - external site are switching off their third-generation networks. TPG Telecom/Vodafone already did so at the start of 2024.

Devices that could be affected

Not all devices will be affected. Older devices that rely exclusively on 3G for data transmission or to make calls are more likely to be at risk.

There will be no data, texts, calls, or the ability to contact Triple Zero (000) if you are on the 3G network. Some 4G products that rely on 3G services, or some imported 4G devices not configured for Australian networks, may not be able to make emergency calls.

Newer devices that use Wi-Fi, 4G, 5G, or Bluetooth for calls and data transmission are not expected to be impacted.

Devices impacted may include:

• Personal medical alarms
• Non-medical personal alarms used for emergency or safety purposes
• Pacemakers and implantable cardioverter defibrillators (ICD)
• Wearable health monitors
• Continuous Positive Airway Pressure (CPAP) therapy machines
• Telehealth devices.

Actions for consumers and healthcare providers

The TGA is not aware of implantable devices affected by the 3G network shutdown that will cause the implantable device to stop functioning; however, communication to the remote monitoring systems may be impacted. 

Manufacturers and suppliers are informing consumers and healthcare professionals about the 3G shutdown, and what steps need to be taken to guarantee uninterrupted device functionality and safety. If they haven’t already done so, consumers and healthcare providers should:

• Immediately review any medical device that may be affected by the 3G shutdown. It is essential to confirm whether a device relies on 3G services and seek a replacement or upgrade where necessary.
• Ensure that devices critical for emergency communication, such as personal alarms or implanted devices, are not at risk of losing functionality.

Anyone that is unsure should contact their medical device supplier, healthcare provider, or manufacturer to verify the functionality of their device.

Contact for members of the media:

• Email: news@health.gov.au
• Phone: 02 6289 7400