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Insulet is advising they have received customer complaints of Omnipod DASH PDM/controller battery depletion as a result of the 3G network deactivation in the region.
- Serial Numbers: All
- Product Code: PDM-INT2-D001-MM and SKT-AUS-D001-MM
- ARTG 344290
What is the problem?
The Omnipod DASH personal management system, works with a pod to dispense insulin.
After the 3G network disconnection, the device is constantly trying to look for a network which depletes the battery much faster than normal operations.
Insulet are currently investigating long term solutions to the problem.
What are the risks?
Users may have to charge the device more frequently. Additionally, the user may be unable to deliver bolus insulin due to a fully discharged device without access to charging.
In the event of a complete battery depletion and no access to charge the device, Underdosing may occur due to the inability to deliver a bolus with the Omnipod DASH system.
What should patients do?
Omnipod users in Australia should put their DASH Personal Diabetes Manager (PDM) on airplane mode, following reports of battery depletion.
Activate Airplane Mode on your PDM in accordance with the User Guide
How to turn Airplane Mode on:
- Press and hold the Power button until a screen appears with Airplane Mode option
- Tap Airplane Mode to toggle it to ON, as shown in the screen below
Ensure there is a backup insulin delivery plan in place in case of emergency.
If you have any questions, please call the customer support team on 1800 954 074.
Frequently Asked Questions can be found on the Australian National Diabetes Services Scheme website.
Reporting problems
Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to our monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).
We cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.