The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
The following templates are referenced in the Procedure for recalls, product alerts and product corrections (PRAC)
Customer letter
Customer Letter
[Word, 38.61 KB]
Alternate customer letter - tabulated format
[Word, 19.68 KB]
Customer response form
Customer response form
[Word, 34.33 KB]
Customer/ distribution list
Mock Customer list
[Excel, 13.25 KB]
Public notice
Public notice
[Word, 144.62 KB]
Reporting forms
Interim and closeout report templates (6 and 12 weeks)
[Word, 3.6 MB]