TGA Business Services: how to use the site

The TGA Business Services site allows industry to manage some therapeutic good registration applications, and view and cancel their current entries on the Australian Register of Therapeutic Goods (ARTG). Sponsors are able to view, download and print ARTG Register entries for their products and generate certificates online.

Clients can also keep up to date with the latest TGA-wide and Industry specific news - directly from the site.

To apply for access to TGA Business Services please see the TGA Business services: getting started with the TGA.

For Sponsors who frequently report adverse events to the TGA, the TGA Business Services site also provides registered users with access to the Adverse Event Management System (AEMS). Please refer to the specific AEMS guidance for Sponsors for further details.

In this section: General questions and answers | Roles: What each user can do | Administrator role specific information | Drafter/submitter role specific information | Financial role specific information

General questions and answers

Watch our video: Welcome to the TGA Business Services site.

How do I reset my password?

1. Click on Reset password on the login screen.
2. Enter your email address or user ID and click reset. An email will be sent to the email address registered to the account.
3. Click the link within this email and you will be sent to a new screen to enter a new password.

You have 24 hours to reset your password once you receive the email.

Passwords must:

• Contain a minimum of 10 characters
• Have three of the following four categories
  1. English uppercase characters (A to Z)
  2. English lowercase characters (a to z)
  3. Numbers (0 to 9)
  4. Non-alphabetic characters (for example; !, $,#,%).

Passwords must not:

• Contain your account name or more than two consecutive characters of your full name.
• Be the same as your last eight passwords.

You can change your password once a day.

How do I search for an Organisation Contact within my Organisation?

Click on View my organisation then on View all contacts. You will be presented with a list of Active and Inactive Organisation Contacts.

Each Contact will show:

• Name
• Role

You can refine the list by typing in the search field.

How do I view the Organisation Contacts for my Organisation?

Click on View my organisation then on View all contacts. The list of Organisation Contacts will be displayed.

How do I view the Organisation Connections for my Organisation?

Click on View my organisation then on View all connections. The list of Organisation Connections will be displayed.

Are there terms and conditions for the TGA Business Services site?

Yes, the terms and conditions are available on the TGA Business Services (TBS) Terms and Conditions page.

How do I log out?

If you are within the application section, you will need to return to your dashboard before you can sign out.

Click Back to Business Portal in the menu on the left hand side.

Then to sign out:

1. Click on your name on the top right hand side of the screen. A menu will be displayed.
2. Select Sign out
3. Close your browser including all tabs to complete the sign out process.

Roles: what each user can do

Individuals can have multiple system roles. For example, an Administrator with Financial access can do all of the tasks for both roles.

1. Customised for each role
2. If there are multiple Drafters/Submitters for a single TBS Client ID, each of these people will be able to view the drafts/submissions of their colleagues.
3. Administrators cannot assign the Administrator role to another contact within their organisation.

Administrator role specific information

• Questions and answers for administrators
• Administrators role presentation

Drafter/submitter role specific information

• Questions and answers for drafters/submitters
• Drafters/submitters role presentation

Financial role specific information

• Questions and answers for financials
• Financials role presentation